Privacy Policy

Privacy Policy

Rakyat Digital Sdn Bhd built the Rakyat App as a Free app. This SERVICE is provided by Rakyat Digital Sdn Bhd at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Rakyat App unless otherwise defined in this Privacy Policy. 


Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.


Personal Information

We collect a wide range of personal information through the Services. This information varies depending on the Rakyat application and the Customer Data Controller in question, but may include such information as name, physical address, email address, telephone number, state or national ID card number, passport number, other ID card number, credit or debit card number, CVV, expiration date, and/or date of birth. In some cases, we may collect a visually scanned or photographed image of your face and/or your identification card, driver’s license, or passport. This image may include your photograph and other information from the imaged document, such as your eye color, weight, height, and organ donor status.


Information from Verification Processes Undertaken by us (eKYC)

We collect information for verification such as name, address, national ID card number, date of birth and your photographed image from your ID card. Besides, we only collect your face data (a selfie or a photographed image of your face) to match with the photographed image from your ID card for identity verification purpose, which we do not store any of the face data (selfie or photographed image of your face). Rakyat application takes appropriate measures to assure the quality of information which we collect. In some cases, we may use the information to investigate complaints and suspicious transactions. The information may be used for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.


Location Data

Rakyat App is not supported via advertising and does not use the data it collects for advertising purposes.
We do not collect information about a user’s online activities over time and across third-party Web sites or online services.

With the use of MySOS, user’s GPS location will be sent to their designated emergency contacts. Rakyat App does not collect or store a user’s GPS location, or use it for purposes other than for the emergency functions described above.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Retention of Personal Information

If you have submitted personal information to us, we retain these information for a reasonable period of time from the date you submitted for identity verification and research purposes to serve you better. The information includes name, physical address, date of birth, and telephone number. We retain information derived from the Rakyat application and cookies for a reasonable period of time from the date such information was created.


Reviewing, Correcting and Removing your Personal Information

You have the following data protection rights:

– You can request access, correction, updates or deletion of your personal information.

– You have the right to complain to a data protection authority about our collection and use of your personal information.

– If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

To exercise any of these right, please contact us at We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.



Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.


Service Providers

We may employ third-party companies and individuals due to the following reasons:

·      To facilitate our Service;

·      To provide the Service on our behalf;

·      To perform Service-related services; or

·      To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.



We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.


This policy is effective as of 2021-02-28


Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

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